Most Frequent asked questions

To ensure that our communication runs smoothly on both sides, we ask you to accurately specify the passenger's number because the name on the flight reservation is sometimes different from the person traveling in the plane, his phone number and sometime hisWhatsApp number.  Our private policy is clear. We do not do business to sell our passenger data. Your personal information is only used by our company to communicate with you personally. If you do need a babysitter, we have also to be warned about it. In case of doubt, the name and telephone number of your driver can be found in your vaucher  please contact him first. 

  • When must the reservation be paid?

We prefer the prepaid ticket payment option, but we always ask our clientd to be prepared, payment is in cash is sometimes allowed and it can be paid after one-way trip is completed in the car. Please note: if your transfer involves costs of the transport route like (eurotunnel, péage), etc. ... all these costs will be added during the payment and it is the responsibility of the passenger.

  • What are different payment possibility ?

If your pick-up address is from Brussels, ecoTransport can accept 0% payment during the booking, we also accept credit cards, Bankcontact and cash on delivery.  From a different pick address other than Brussels, 100% full payment is always required to guarantee your ride. If you decide  however to take the risk of not paying by the time of  your booking, it is possible, But eco transport is also fully responsible of your transport in case of delay. 

  • How and when  your flight delay information can be accepted ?

At Brussels airport, flight delay information can only be accepted if the passenger informs about it, at least three hours before the scheduled landing time. The delay time must be notified before three hours and  in case of ecotransport driver's delay, then passenger can be reimbursed the full amount if of course ecoTransport driver does not perform the journey.

  • What are the benefits of providing the correct information?

If the customer gives the wrong flight number or fails to mention his name,  any additional airport parking costs or waiting costs will be paid by the passenger. Our private policy is clear.  

  • What is likely to happen if the passenger does not provide the necessary information or intentionally provides incorrect information?

Some passengers deliberately provide wrong information about their data.  therefore he or she has to pay  extra distance, at the rate of 2 € for each extra km and 1 euro for extra minute of waiting. The airport additional parking costs will also be added to the overall bill.

  • Where are the meeting point?

The meeting point is:  at JAVA CAFÉ  at Zaventem Brussels Airport arrival hall– PARKING Express at Charleroi Sud airport. Regarding others airports: 

The collection for instance  from Roissy Charles de Gaulle; Frankfurt, Amsterdam, Heathrow and Luxembourg airports, the meeting point will be outside your terminal aside terminal information Desk. Because every terminal has information desk,  it's obvious and  easier to pick you up there. The drivers always have your name in sign post or he can call your telephone  in case of misunderstanding in order to find you.

Please note that for other airports

Contacts has to be made with the driver before departure to avoid misunderstandings.

  • What can I do if the car for which I have registered for the transfer is different?

The make of the car and the name of the driver can sometimes change due to availability. However, we will try to meet the passenger's requirements. In every situation we will give you a car that is higher. Before we make changes, the passengers are notified by telephone or by e-mail.

  • What to do if passengers are very ill or severely disabled

We cannot transport people who are very ill or who have a severe handicap because we do not have adapted handicap vehicles. And our drivers are not trained for such transportation. If however a passenger is ill or has a disability, he must inform us before departure, so that together we can review the feasibility of the journey or probably cancel the journey. Every passenger is a customer of and not the customer of the driver. During the race, the driver is given the mandate to receive you on board in the vehicle on behalf of ecoTransport.

  • If the passenger asks me for a receipt, what to do?

Because the passenger is the ecoTransport customer, he will receive his invoice immediately after the payment is completed. If the customer requests this, the driver must inform him that his receipt has already been sent directly to him by e-mail. 

  • What to do in case of the destination change?

In his actual booking, the passenger has paid according to the indicated price for a destination that is well defined by the platform.  If the passenger changes his actual destination and if the journey with the new destination turns out to be the same, the driver may agree with the passenger on the actual agreement, but if the new destination turns out to be longer than the actual journey, then a extra bill to be added 2 euros per Km will be paid. This amount must be paid in cash to the driver in the car.

  • What to do for emergencies

Finally, for other emergencies  or other informations that the passenger may need, please send us one
email Or contact us via the telephone number.

EcoTransport Taxi company aims to help ecotransport Brussels tourists to move around while reducing ecological footprint. Kindly book now ecotaxi2airport Brussels taxis from Belgium aiports