General conditions

 

TERMS AND CONDITIONS

I. eco transport GENERAL CONDITIONS

Art 1. The company "ecoTransPort " provides travelers with a platform where they can book races from home to the airport or vice versa. The lump sum paid by the passenger is composed of the amount of the service either by cash or by credit cards.

Art 2. We, The Company, ecoTransPort
EcoTransport Srl is the people transportation company which operates in Belgium and in the countries around Belgium. The goal of the company is to protect the global environment by using electric or hybrid or longtime used small cars and Bus that can  help to reduce  the earth air pollution. In general, the company finds that using vehicles for longer time is the most efficient
and effective way  that can help our transportation habits to reduce the world pollution. That is why by booking  your ride Online with www.ecotaxi2airport.com, you are indirectly or directly fighting the global warming.

Art 3. Legends Prices

In terms of tariffs, the" sums proposed to our subcontractors to fulfill the transport missions of our customers are calculated as follows:

A. Legends for sedan cars

A package of 5-10 euros is paid for each distance not exceeding 5km.
After 5 km, a charge of 0.80-1.25 euros is charged on each km plus a rate 0.20-0.30c for each minute.
The sedan car can take no more than four passengers and not more than four small suitcases.
If there is a child of less than 12 years, a baby seat is mandatory in every car. However for the comfort of our guests, dogs and cats are not supported.

B. Legends for a luxury cars

A package of 10-20 euros is paid for each distance not exceeding 5km.
After 5 km, a fee of 0.30-0.35 euros is charged on each km and 1-1,30 euros per km. The luxury car can only take not more than four passengers and not more than four small suitcases. If there is a child, a baby seat is mandatory. However for the comfort of our guests, dogs and cats are not supported/

C. Legends for Van Cars 

A package of 10-20 euros is paid for each distance not exceeding 5km.
After 5 km, a fee of 1-1,6 euro is charged on each km plus a rate of 0.25-50c for each minute.
The luxury car can not take more than 7 passengers and more than 7 small suitcases.
If there is a child, a baby seat is mandatory. However for the comfort of our guests, dogs and cats are not supported.

D. Minibus cars
As ecoTransport company has Minibus(16 seats) cars in his possession but in order to improve the availability of our transportation services, we are looking for a hybrid or electric vehicles available from our community of professional drivers for the travel of our customers. For this service, we receive a commission equal to 5-20 euros the total lump sum requested  from each seat for the service done from Brussels to Orly airport France + the transport service from 20-200 euros.

E. Bus
As ecoTransport company has Minibus(56-90 seats)  in his possession but in order to improve the availability of our transportation services, we are looking for a hybrid or electric vehicles available from our community of professional drivers for the travel of our customers. For this service, we receive a commission equal to25-200 euros the total lump sum requested  from  5-30 euros for each seat  done from Brussels to Orly airport France.

 

Art 4. Waiting time:
The Passenger has a period of 15 minutes to board the vehicle from the time of assumption provided in the mission order accepted by the subcontractor. If the passenger exceeds this period before boarding the vehicle, the driver is entitled to ask the passenger a supplement for the waiting time.

II. PASSENGERS TERMS AND CONDITIONS
Art 5. Payment

We request our client to be prepared accordingly payment is done in cash and it should be paid after one way trip is completed.
Please note: if your transfer is involved transportation route charges (euro tunnel, péage ) etc… all this charges are in addition. There are the responsibility of the passenger.
Art 6. Full payment 100% not required From Brussels meeting points
If your picking adress is from Brussels, Belgium ecoTransport can accept 15% payment and can wait beyond 45min time limit. Otherwise from any other picking adress the 100% full payment is always required in order to ensure your ride. If the passenger decides to take risk to pay only 15%, ecotransport will not be responsible for his transportation after 45 min time limit. And in that case he can not also be refunded his 15%. The passenger and also the driver should provide to us proof that is screenshots, parking tickets and geographical position.
Art 7. When Information about flight delay can be accepted from any airport
At Brussels airport, The information about the flight delay can be accepted only If the passenger communicate on his flight delay in at least three hours before the scheduled landing time. From other pick up airport, if the flight delays and if the information about the flight delay has been communicated before scheduled landing time, the passenger can be refunded if ecoTransport failed to do the ride.The passenger and also the driver should provide to us proof that is screenshots, parking tickets and geographical position.

Art 8. What are the benefits of giving the right informations
If the client gives the wrong flight number or overlooks to mention his name any additional airport Parking charges or waiting charges will be paid by the passenger. Our private policy is clear. We don’t do business of selling our passenger details informations. Your personal data will only be used by our company only to communicate personally with you.

Art 9. What will likely happen if the passenger don’t provide necessary information or purposely gives wrong informations
Some passengers give purposely the wrong information about their details. Therefore If the adress is wrong it will give the wrong information to the driver thus causing unnecessary parking and waiting charges to the driver. therefore he or she will pay in additional kms,thus 2€ for each km and 1 euros for additional minute waiting.The airport extra parking charges will also be added to overall bill.
Art 10. What is the meeting point of the passenger and EcoTransport driver?
The meeting point is :

  • JAVA CAFÉ at arrival hall Zaventem Brussels Airport
  • PARKING Express near taxi lines at Charleroi sud Airport.
  • Regarding the pick up at Roissy Charles de Gaulle; Franckfurt, Amsterdam,heathrow, and Luxembourg airport, the meeting point is outside of your terminal once you come out there is always a gate and please indicate to the driver the number of your gate and the driver will wait you aside the main gate exit to attend you. As it is easier to pick you up in the front of you gate.

The drivers will always have your name sign post in his hand or on sign board your name on it.
Please note that For other airports, in our region of operations, arrangement has to be made with the driver prior to the departure in order to avoid misunderstings.
Art 11. What can I do when the car for which I applied for the transfer is different?
The make of the car and the name of driver may sometime change due the availability. However we shall try to comply to the demands given by the passenger. In any situation we shall provide you a car which is higher Prior we make changes the passengers will be informed either by phone The make of the car and the name of driver may sometime change due the availability. However we shall try to comply to the demands given by the passenger. In any situation we shall provide you a car which is higher Prior we make changes the passengers will be informed either by phone or by email.

Art. 12. What to do if the passengers are very sick or are heavily handicapped?
We can not carry people who are very sick or with a heavy handicap because we don’t have adapted handicap vehicles. Our drivers are not trained for such transportation.
If a passenger is sick or has a handicap even small whatsoever, he has to inform us prior the departure, So that we we can reexamine together the feasibility of the ride or Cancel the ride.

Art 13. Our private policy

Our private policy is clear. We do not sell information about our passengers' information. Your personal data will only be used by our company to communicate with you personally.

EcoTransport Taxi company aims at helping Brussels tourists to move around while reducing ecological footprint. Book now ecotaxi Bus from Belgium airports.