Faq

Most Frequent asked questions

To ensure that our communication runs smoothly on both sides, we ask you to accurately specify the passenger's number (because the name on the reservation is sometimes different from the person traveling) his phone number and WhatsApp number, tell us choose his exact address or destination and finally his flight number. If you do need a babysitter, we have to be precise about that. Otherwise, the name and telephone number of your drivers are automatically included in your offer and contact them first.

    1. When must the remaining amount be paid?

We ask our client to be prepared, payment is in cash and must be paid after the one-way trip is completed. Please note: if your transfer is involved, the costs of the transport route (eurotunnel, péage), etc. ... all these costs will be added. It is the responsibility of the passenger.

    1. When is full payment 100% not required?

If your pick-up address is from Brussels, ecoTransport can accept 0% payment and can also wait for a time limit of 45 minutes. Otherwise from a different pick address, 100% full payment is always required to guarantee your ride. If the passenger decides to take the risk of paying only 0%, eco transport is not responsible for his transport after a waiting time of 15 minutes. And he cannot also be reimbursed
When the flight delay information can be accepted at Brussels airport?
At Brussels airport, flight delay information can only be accepted if the passenger informs that the flight is delayed at least three hours before the scheduled landing time. The delays must be notified within five hours of landing from another pick-up airport and if the flight delay information is provided before the scheduled landing time, the passenger can be reimbursed the full amount if ecoTransport does not perform the journey.

    1. What are the benefits of providing the correct information?

If the customer gives the wrong flight number or fails to mention his name, any additional airport parking costs or waiting costs will be paid by the passenger. Our private policy is clear. We do not do business to sell our passenger data. Your personal information is only used by our company to communicate with you personally.

    1. What is likely to happen if the passenger does not provide the necessary information or intentionally provides incorrect information?

Some passengers deliberately provide the wrong information about their data. Therefore, if the address is wrong, it will provide the driver with the wrong information, causing unnecessary parking and waiting costs for the driver. therefore he or she pays in extra km's, so 2 € for each km and 1 euro for extra minutes of waiting. The airport additional parking costs will also be added to the overall bill.

    1. What is the meeting point of the passenger’s driver and EcoTransport?

The meeting point is:
JAVA CAFÉ in the Zaventem Brussels Airport arrival hall
– PARKING Express at Charleroi Sud airport.
Regarding the collection from Roissy Charles de Gaulle; Frankfurt, Amsterdam, Heathrow and Luxembourg airport, the meeting point will be outside your terminal as soon as you arrive, there is always a gate and the driver must indicate the number of your gate and the driver will wait you aside at the exit of the main entrance. be with you. Because it's easier to pick you up at your gate.
The drivers always have your name in hand or your name is on your plate.
Please note that for other airports, in our region of operations, an appointment must be made with the driver before departure to avoid misunderstanding.

    1. What can I do if the car for which I have registered for the transfer is different?

The make of the car and the name of the driver can sometimes change due to availability. However, we will try to meet the passenger's requirements. In every situation we will give you a car that is higher. Before we make changes, the passengers are notified by telephone or by e-mail.

    1. What to do if the passengers are very ill or severely disabled

We cannot transport people who are very ill or who have a severe handicap because we do not have adapted handicap vehicles. Our drivers are not trained for such transportation.
If a passenger is ill or has a disability, however small, he must inform us before departure, so that together we can review the feasibility of the journey or cancel the journey.
Every passenger is a customer of ecoTaxi2Airport.com and not the customer of the driver.
During the race, the driver is given the mandate to receive on board the vehicle on behalf of ecoTransport.

    1. What to do if the passengers are very ill or severely disabled

We cannot transport people who are very ill or who have a severe handicap because we do not have adapted handicap vehicles. Our drivers are not trained for such transportation.
If a passenger is ill or has a disability, however small, he must inform us before departure, so that together we can review the feasibility of the journey or cancel the journey.
Every passenger is a customer of ecoTaxi2Airport.com and not the customer of the driver.
During the race, the driver is given the mandate to receive on board the vehicle on behalf of ecoTransport.

If the passenger asks me for a receipt, what to do?
Because the passenger is the ecoTransport customer, he will invoice the customers immediately as soon as the payment is completed.
If the customer requests this, the driver must inform him that his receipt indicating the total amount has already been sent directly to him by e-mail.

    1. Once on board, if the passenger wants to change destination. What to do?

In his actual booking, the passenger has paid according to the indicated price for a destination that is well defined by the ecotaxi2airport.com platform. Thus, if the passenger changes his actual destination and if the journey with the new destination turns out to be the same, the driver may agree with the passenger on the actual agreement, but if the new destination turns out to be longer than the actual journey, then a extra bill to be added 2 euros per Km. This amount must be paid in cash to the driver

    1. What to do for emergencies

Finally, for emergencies and other information that the passenger may need, send us one
email tmanasse@icloud.com
Or contact us via the telephone number:
+32495707878 We can help you.

EcoTransport Taxi company aims at helping Brussels tourists to move around while reducing ecological footprint. Book now ecotaxi Bus from Belgium aiports